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Wipro transforms CX at Thames Water through a SAP C4C/IS-U based CRM and Billing system

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Wipro transforms CX at Thames Water through a SAP C4C/IS-U based CRM and Billing system

Tony McCandless, CIO, Thames Water talks about how Wipro helped enhance customer experience through simplified billing processes leveraging SAP IS-U and C4C. The current platform significantly improves the legacy system developed 20 years ago and lays the foundations for moving to an Agile/ DevOps setup for progressive improvements in the future

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