Wipro helped Wessex Water automate its search orders and improve team productivity with a fully integrated, scalable platform

Client Background

Wessex Searches, a unit of Wessex Water, provides drainage and water enquiry in the Wessex Water region. It also provides conveyancing searches related to coal, environment, flood, planning and local authority searches both for residential and commercial properties. 

Industry Landscape

Official drainage and water search is an essential part of the conveyancing process. It provides information on water and sewerage infrastructure for prospective property buyers. The enquiry protects UK property buyers from unnecessary risks, with a clear trail of responsibility going back to the water companies. The UK water utilities, which are thus making investments in technology and training for improved property search systems, data quality and service levels to deliver effective services to property buyers.

The Opportunity

Wessex Searches needed an integrated platform to meet increasing search demand. They also needed to retain the customer base by developing a reformed search application which would help provide better customer service and improve SLAs.

Solution

Wipro, in collaboration with the Wessex team, successfully delivered Searches Transformation to improve the business landscape with a proven technical solution. The solution components included:

Highly scalable Searches platform for Searches administration and end-to-end processing of orders

• Fully integrated solution (using BizTalk) to avoid manual intervention. Access to accurate and up-to-date information 
• Facilities to maintain competitive edge via improved customer and marketing information 

XML Integration based on OSCRE (Open Standards Consortium for Real Estate) for all major customers

• XML-based integration solution for key suppliers and customers 
• Enabled end-to-search automation  
• Scalable solution. New customers and suppliers could be on-boarded with simple configuration 

New secure and improved Website for end customers

• Facility for the customers to pay online, weekly or monthly
• Save search order results on Website for future reference 
• 15 main processes and 50 sub-processes implemented through the solution 
• Integration with 8 external and internal systems to provide end-to-search order automation 
• Integration with 8 external and internal systems to provide end-to-search order automation 

Business Impact

• 15 main processes and 50 sub-processes implemented through the solution
• Integration with 8 external and internal systems to provide end-to-search order automation
  
• Improved ability of users to provide accurate boundary information through the Website