Let real-time data and intelligence drive action – and let employees manage events and situations with greater efficiency
Water Utilities need to provide an increasing amount of real-time intelligence to contact center agents and schedulers. Wipro’s Event Management and Situational Intelligent Solutions provide contextual, spatial and time dimensional insights so that agents can collaborate and schedulers can visualize and control events linked to assets and field staff on a map. The solutions ensure utility employees take action with greater confidence resulting in improved operational efficiency and better customer satisfaction.
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