Achieve improved customer insights leading to superior customer service operations
Electricity and Gas Utilities that are responding to cost and customer attrition challenges, partner with Wipro for Customer Care and Retail services. The service provides digital and mobile customer self-service solutions, predictive customer analytics, billing and customer care transformation and CIS-as-a-Service that includes implementation, upgrades and support. The primary objectives of the service are simple: to optimize cost-to-serve and provide superior end-customer engagement.
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