Client background

Client: CLK Enerji

Services: Involved in power generation, transmission and distribution. Has power plants in Turkey. Is also an oil and gas explorer and distributor.

Customers: Over 10 million

Operations: In 11 cities across four different regions

Challenges

As Turkey deregulated and privatized its private sector, CLK Enerji needed to replace the legacy systems needed to accommodate the rise in demand from customers and to meet regulatory requirements. The company needed to adopt a standard utility-specific software. It was a business-critical program, which aimed to plug electricity leakages and power theft, provide an efficient distribution and outage management system, and deliver an accurate energy forecast system to maximize profit. The program covered business functions like Enterprise Resourcem Planning, Customer Relations Management, Billing, Payments, Asset Management, Outage Management, Distribution Management, Human Resource Management, Reporting and Energy Trade Planning and Management for eight companies within the group.

This was also seen as an opportunity to embark on a comprehensive business and IT transformation journey (implementation of IT-OT stack) to establish CLK Enerji’s leadership position in the Turkish power market and modernize operations to gain a competitive edge.

Solution

The program team, along with Wipro’s Global Support System, quickly drew up a plan to address the challenges within the committed timelines. This was one of the most complex and biggest implementations - primarily of Oracle and ABB solutions along with other solutions - in any Turkish utility.

The need was to roll out a single solution across all eight companies of the group.

Here are the solution and implementation highlights:

• Implemented industry-leading ABB Outage Lifecycle Management Solution
• First-ever implementation of ABB Service Suite 9.4 with Android implementation
• Used Oracle standard re-buildable assets functionality to track whole lifecycle cost of critical assets like transformers and breakers
• Implementation of integrated Outage Management Solution that helps link customer call center and field mobile users to restore the outage fast and quick
• Implemented Oracle MDM Solution to enable automation of meter reading, billing and payments
• In-day trading capability was built as part of the program, which is a first for any Turkish utility
• Integration with Vodafone ADSL to send alerts on power outage even before the customer calls

Business impact

• Month-end closing time reduced from a week to one day, due to availability of data on a single system
•  Time required to develop all financial reporting reduced from four days to instantaneous
• Invoice-to-payment cycle time reduced from two weeks to less than two days
• 5-15% extended asset life due to improved asset tracking and maintenance systems
• 10-20% improvement in asset information and time capture due to implementation of Mobile Asset Management Solution
•  5-10% reduction in work order scheduling and dispatching effort due to better visibility of work, skills and resources
• 10-20% reduction in total outage time due to automated optimum switching instruction driven from SCADA OMS
• Increased traceability of network and reduced rate of leakages and illegal usage
•  Average call handling time reduced by 10-15% due to quick and easy availability of information at call centers