Contact center transformation is one of the leading early use cases for GenAI. Even so, efforts to demonstrate return on investment have been mixed. GenAI Contact Center, a Wipro and Databricks solution, demonstrates tangible returns on investment while significantly improving customer experience.
Databricks’s market-leading offerings are designed to help businesses harness the power of data and AI at scale. Wipro’s expertise in contact center transformation is based on managing contact centers for Fortune 500 clients across Industries for over two decades.
Wipro’s Wipro Generative AI Studio (WeGA) integrated with Databricks is a solution that transforms every customer interaction into an opportunity for value creation. By reimagining the contact center through the lens of AI and building data workflows to support that strategy, we help clients reduce operational expenses, enhance agent efficiency, revamp the customer experiences, and boost revenue through more precise cross-selling and upselling.
