Bangalore, India - November 29, 2011:
Wipro Infotech, the India, Middle East and Africa IT business of Wipro Ltd and a leading provider of IT and business transformation services announced today that it has won the SAP ACE Award for Customer Excellence 2011. The award is to recognize best adoption of Sybase Solution -- the Sybase Unwired Platform -- to enable Wipro's Genie Mobile CRM for enterprise services. The tool ensures compliance with ITIL processes, is ISO 20000 certified, works real-time on SAP and is the first end-to-end integration in India.
The award was received by Sandeep Karan, Head – Information System (CIO's Office), Wipro and Rajesh Sundararajan, Head – GTM Supply Chain Management, Wipro at a glittering ceremony in Mumbai, Grand Hyatt.
SAP ACE awards are an industry benchmark to recognize the best of the best-run businesses in the Indian subcontinent, and honours business excellence achieved through the implementation of SAP solutions. This year, SAP received 300 nominations across various categories.
Wipro's Genie Mobile CRM has enabled field engineers to update assigned calls in real time using their mobile phones. This in turn has enabled better adherence to the firm's Service Level Agreements (SLAs) with its customers. The uniqueness of the Genie Mobile CRM is its ability to capture the digital signature of the customer acknowledging successful resolution of the call. The digital signature is captured on a smart form built into the field engineer's mobile. Subsequently, an e-mail is generated and delivered to the customer's inbox, intimating closure of the call along with call details and resolution provided.
Speaking on the occasion, Anuj Bhalla, Vice President & Business Head, Enterprise Services, Wipro said "We are delighted to have won the prestigious SAP ACE Award for the best user of SAP's Sybase solutions in India. The award is a reaffirmation of Wipro's processes and systems being best in class and an industry benchmark in the country. The Genie Mobile CRM has truly empowered field engineers in delivering prompt services to clients and has increased customer satisfaction, significantly."
About Wipro Infotech
Wipro Infotech, a division of the US $7 billion Wipro Limited, provides enterprise customers with high value Information Technology Products, Software Services, Solutions and Consulting Services in India and the Middle East. Headquartered at Bangalore, Wipro Infotech serves customers in India through a network of 22 offices and 170 service locations across the country. It also has regional offices across the Middle East serving the region.
About Wipro Ltd
Wipro Limited provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, IT enabled services, package implementation, software application development and maintenance, and research and development services to corporations globally. Wipro Limited is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro also has profitable presence in niche market segments of consumer products and lighting. Wipro's ADSs are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock Exchange - Mumbai, and the National Stock Exchange. For more information, please visit our website at www.wipro.com.
Media Contact
Sandhya Shama Rao
Mobile: +91-9741100879
Email: sandhya.shama@wipro.com
Agency Contact
IPAN Hill & Knowlton
Anna Bhalla
Mobile: +91-9620771315
Email: abhalla@ipanhillandknowlton.com
Forward-looking and Cautionary Statements
Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, intense competition in IT services, our ability to maintain our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property, and general economic conditions affecting our business and industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at www.sec.gov. We may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.
