Wipro Announces AI Agent Solutions Across the Healthcare Industry Powered by Agentforce

EAST BRUNSWICK, N.J. | BENGALURU, India – March 24, 2025: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading technology services and consulting company, today introduced innovative AI-driven autonomous agents for Agentforce. Wipro’s agents aim to revolutionize experiences for patients, providers, payers, and healthcare companies while easing the heavy administrative burden across the industry.

Agentforce is the agentic layer of the Salesforce Platform for deploying autonomous AI agents across any business function. Agentforce includes a set of tools to create and customize agents, as well as a library of pre-built skills for any use case across sales, service, marketing and commerce, MuleSoft, Tableau, Slack, partners and more.

Customers can now leverage Wipro’s deep expertise in Salesforce modernization capabilities to address the business challenges of the healthcare industry by using Agentforce for:

• Simplifying onboarding and credentialing processes for healthcare provider networks, significantly reducing delays and enhancing end-user experiences.
• Automating the verification of NPI (National Provider Identifier), CAQH ID (Council for Affordable Quality Healthcare), Specialty, and Specialty Roles to create and update provider records without manual intervention for lower operational costs, improved efficiencies, and reduced errors in credentialing.

Additionally, Wipro's solutions for Agentforce address cross-industry use cases, such as customer service and project management, offering comprehensive client summaries and streamlined project management tasks.

“Artificial intelligence is fundamentally reshaping the landscape of patient interactions, support, and customer experience across the healthcare industry,” said Ziva Hallaji, Head of Salesforce Practice, Wipro Limited. “The integration of Agentforce marks a pivotal shift in how organizations function and build a cohesive strategy across their enterprise applications. Wipro, with its deep Salesforce capabilities, offers the foundation of trustworthy data and robust infrastructure for simplifying processes, streamlining operations, and elevating patient experiences.”

“Wipro’s latest innovations are a demonstration of the company’s commitment to empowering customers and solving individual business challenges, helping them to deliver customer success,” said Steve Corfield, EVP & GM, Global Alliances, Channels & Emerging Products, Salesforce. “With Agentforce constantly evolving and expanding, we are excited to see what Wipro’s customers can achieve on their journey as they realize the value of Agentforce.”

For more information on Wipro’s Agentforce recognition and solutions, please visit our partner page here.

Salesforce, Agentforce, AppExchange, and others are among the trademarks of Salesforce, Inc.

About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our clients, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Media Contact:

Wipro Media Relations

media-relations@wipro.com

Forward-Looking Statements

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