Drive digital transformation of customer experience, core enterprise IT platforms and enterprise operations

Moving to a servitization model and offering everything-as-a-service to an expanding customer base is an opportunity for Network Edge Providers (NEPs) to reinvent themselves and truly drive digital transformation.

Wipro helps our NEP customers keep pace with changing industry and customer demands to retain their leadership position in their respective segments. We do this by enabling digital transformation of customer experience, core enterprise IT platforms and enterprise operations. Our portfolio of services is enabled by industry leading design thinking approach, reference solutions, proprietary tools, customer reference case studies, and process assets.

Our outcome-based IT and Business Process Services are used by clients in over 90 countries. We guide and optimize the enterprise IT and business process landscape, deliver measurable business performance and reduce the cost of managing IT. The service components include Agile IT for IT infrastructure, applications transformation, and virtualization in a SaaS model; IT-as-a-Service with the transfer of existing contracts, assets and personnel to Wipro with a managed service agreement; and IT value improvement for process consulting and optimization as well as outsourcing to lower process cost while introducing scalability and process excellence.

Our offerings across IT/DOP Services  include Business Process Re-imagination (to support as a Service business model and volumes for core areas like M2O and O2C), Agile IT – Application as a Service (Vertically integrated IT operations for business process areas like I2M, M2O, O2C, cloud migration of applications); AIOPs – Analytics, AI, Robotics (for simplification & efficiency), and Cybersecurity (IDAM, SoC & SIEM as a Service, Security Assurance, GRC, Cloud Security).