Drive Cost Savings and Standardization with End-to-End Managed Services for OT and IoT Infrastructure.

In most organizations, information technology service management (ITSM) , ITIL and other standards has not been pressed into service to cover operational technology (OT) systems. Support of OT and IoT systems is largely reactive instead of proactive. This poses several challenges in monitoring SLAs, causes delays in fault identification and results in higher resolution time, loss of productivity due to sudden failures, and higher maintenance costs.

By implementing a structured approach to manage OT systems, which includes supervisory control and data acquisition (SCADA), building management systems (BMS), human-machine interfaces (HMIs), servers, controllers, and IoT devices, it is possible to resolve the issue at hand. The adoption of an OTNxT approach can bring about numerous benefits, such as improved service quality, increased transparency, better compliance, enhanced customer satisfaction, and greater accountability for IT teams.

Wipro OTNxT is an end-to-end managed service that covers the entire spectrum of OT and IoT systems, from devices to networks to the edge, WAN, cloud and applications, all in a proactive manner. It works in tandem with the client’s OT strategy, enabling real-time decision-making, while minimizing unexpected downtime. Additionally, Wipro OTNxT offers the added advantage of reducing capital and operational expenses by eliminating unnecessary hardware and software.

Clients using Wipro OTNxT can expect the following benefits:

• Streamlined operations, support services, and customized workflows across various locations are centralized
• Transition from a reactive to a proactive management approach by obtaining real-time views of OT and IoT system performance at the site level
• Access powerful visualization dashboards and analytics to investigate device and application-related concerns
• Reduce human reliance and optimize the cost-of-service delivery by leveraging service automation
• Facilitate better business decisions by generating insights on OT and IoT systems
• Reduce capital and operational expenses by eliminating unnecessary hardware and software.