Drive Cost Savings and Standardization with End-to-End Managed Services for OT and IoT Infrastructure.
In most organizations, information technology service management (ITSM) , ITIL and other standards has not been pressed into service to cover operational technology (OT) systems. Support of OT and IoT systems is largely reactive instead of proactive. This poses several challenges in monitoring SLAs, causes delays in fault identification and results in higher resolution time, loss of productivity due to sudden failures, and higher maintenance costs.