Client Background
Client: A leading UK based bank
Industry: Banking and Financial Services
Area of operations: UK
Size: Over 1,000 VDI users
Revenue: More than GBP 400 million
Challenges
With the onset of the COVID-19 pandemic and subsequent lockdowns, the client had to quickly set up remote work solutions for all critical users who were part of the offshore testing team. The client did not have VDI solutions and shipping physical laptops to the offshore team was a cumbersome task. In addition, they had to ensure a reliable and secure remote working ecosystem for the vendors. Partnering with a key service provider was the need of the hour.
Solutions
The client partnered with Wipro to leverage Wipro’s Windows Desktop Virtual solution. To address the challenge, Wipro’s team analyzed and evaluated the existing capacity and proposed the Rapid Employee Access Solution. It was a remote, fast and secure solution that enabled Desktop as a Service (DaaS) on cloud using the Azure WVD native environment. Besides, the Wipro team leveraged the Azure environment and set up the VDI service in the cloud - building, creating and publishing the VDI image with Windows 10 multi-session.
Business Impact
Wipro’s intuitive solution enabled seamless business continuity for the client with minimal disruption to services, ensuring superior customer experience. Benefits of the solution included:
Wipro VirtuaDesk™ swiftly responded to the customer by enabling a rapid employee access solution for remote working given the pandemic crisis. Our team did a quick assessment of the customer’s workforce needs and aligned the needs of the business with required IT services, support and spend and proposed the most advantageous solution. We were successful in delivering a remote working solution with excellent user experience in a very short time and manage high availability for the workloads with maximum security across all devices.
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