Wipro EMaaS introduces a self-service portal hosted on the Salesforce cloud platform, designed to streamline information access, account management, and agency interaction for members and providers. The solution prioritizes mobile responsiveness, configurability, and a low-code approach, ensuring rapid adaptability to changing requirements.
Key Features
The self-service functionality within the Provider and Member Portals provides comprehensive self-service functions for Medicaid members and providers.
Provider Portal:
- Claim Management: Submit, track, and manage claims with efficiency.
- Eligibility Verification: Conduct swift member eligibility verifications.
- Document Attachments: Securely upload and handle necessary documentation.
- Financial Information: Review claim inquiries and payment details.
- Resource Access: Access fee schedules and provider manuals with ease.
- Direct Communication: Engage in real-time chat with support representatives.
Member Portal:
- Provider Directory: Conveniently locate in-network providers.
- Payments: Handle premium payments and spend down contributions.
- Eligibility Status: Check and confirm eligibility for services.
- ID Card Services: Request new or replacement ID cards seamlessly.
- Live Support: Receive immediate assistance through live chat support.
Experience the convenience of Wipro EMaaS self-service portals, where seamless interaction, rapid information retrieval, and mobile-friendly design empower providers and members with greater control and streamlined efficiency.
