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A water utility company serving 15 million customers
The various information systems were not integrated with other data sources and lacked the smart grid analytics features necessary to derive insights from the vast pool of data that would enable the utility to better serve its customers.
Harsh weather conditions offer a useful reminder of the critical importance....
With increasing demands and the new measure of experience for Customers and Developers from OFWAT - The Water Services Regulation Authority in the UK, Bristol water recognised that their continued success is linked to superior customer and developer satisfaction.
In today’s world, the crews that maintain and upgrade utility infrastructures are busier than ever..
Many utilities have grown their customer management, customer information systems (CIS) and billing capabilities around tenured platforms like SAP, Oracle or other mainframe-based platforms. As the industry navigates
This event necessitated a review of Australia’s capacity
