The information in the database of the State Department of Public Safety is in the process of technological adaptation. The previous system was developed on a client-server platform that was difficult to maintain and update, without adequate documentation of its evolution. Thus, as the database was not updated online, the information could not be accessed by some police stations in real time.

Several police stations, especially those located in the interiors of the state, found it difficult to access the system. Due to an increasing demand for the installation of the previous system in new police stations, a large requirement for adjustments, as well as new implementations and technological updates, it became necessary to develop a new system.

Challenge:

• As the previous system was developed on a client-server platform, it was difficult to maintain and update, and resulted in a lack of product evolution.
• The system’s offline updates generated outdated information.
• As multiple organs were involved and there was non-compliance between systems, it resulted in misinformation.
• The system had low accessibility in remote areas.

Impact:

• A multidisciplinary team was deputed in the field to identify needs, improvements, and accelerators.
• The solution was developed on a platform that was easy to maintain, update, and access.
• Scalable architecture was created to meet latent demand.
• There was full database migration.
• Operational and managerial activities were automated.
• The system is available 24/7 online, thus simplifying reporting, and information availability.