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Banking 4.0: Unleashing the Generative Future of Work

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Wipro and Intel recently hosted a Future of Work innovation summit in association with ET CIO. The event brought together dignitaries and industry experts to discuss the impact of Generative AI (GenAI) on the BFSI sector and its workforce.

The summit included a panel discussion on the theme “Banking 4.0: Unleashing the Generative Future of Work.”

The panelists discussed the evolution of the future of work in the banking sector, outlined the key tenets of Banking 4.0, and shared an enterprise’s guide to embracing the generative future of work for BFSI organizations.

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Siddharth Mukherjee, Global Practice Head of Wipro’s Digital Workplace Services, and Mrinal Rai, AD and Principal Analyst – Future of Work, ISG, discuss three macro trends for the future of work that are likely to create a differential advantage for large banking enterprises.

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Siddharth Mukherjee, Global Practice Head of Wipro’s Digital Workplace Services, and Susheel Shanbhag, SVP of Automation, HDFC Bank, outlined the business challenges in the journey of digital transformation with AI.

Key takeaways from the discussion:

  • There is a growing need for digital transformation in BFSI industry, with an emphasis on efficiency, transparency, security, and employee experience.
  • The key tenets of Banking 4.0 will cater to the dynamic digital workplace environment, offering better visibility of business needs, more efficient supply chain management, and modular and flexible persona-mapped service designs.
  • The redesigned digital workplace portfolio for BFSI organizations will enable firms to rebalance cost, risk, and productivity impacts in the future of work.
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