Client background

The client is one of the world's leading medical technology companies, in the domain of healthcare and medical technology, with an estimated revenue of over $14 billion.

Challenge

The client was deploying a new medical platform that would run medical trials. It was a new environment, and the existing and new staff needed appropriate training to operate the platform. So, the client was looking for comprehensive training modules for the platform usage.

Solution 

Wipro deployed a team of SOP writers and instructional designers who specialize in creating process and training documents using Adobe tools, Articulate Storyline, Vyond, Animator, and Adobe Captivate. The team brought an in-depth understanding of client operational and technical processes before developing SOPs and eLearning modules. They then created and published a set of training content modules for the platform, complete with assessments and evaluation.

Business Impact

The training material developed was not just robust and comprehensive, it was highly interactive and assessment-driven, leading to 100% adoption by the new employees and users of the platform. The training cycle was reduced by almost 80% because the modules were self-paced and enabled the users to learn at their pace and time, with minimal organization’s involvement. This led to significantly lower training costs as well. The modules were also 100% SCORM compliant ensuring compatibility with the learning management system (LMS) and easy adaptability and scalability. Also, translated selected modules into Chinese and Japanese as per training user needs