Transforming the travel landscape with a fresh and innovative approach
The global micromobility market is growing at a fast pace. Generation Z and millennials, along with advancements in GPS tracking, connectivity, mobile payments, battery cost reduction and life enhancement, and the increasing reach of smartphones, are quickly driving the change within the transportation landscape. Across many use cases, micromobility services increase access to public transportation, reduce the number of cars on the road, lower our environmental footprint, and provide convenient methods of transportation for short trips – while being cost effective.
Wipro provides out of the box, integrated and end-to-end client support solutions catering to the micromobility industry. Our experience in navigation and customer services helps the organization to drive digitalization, operational cost reduction, enhance customer satisfaction & repeat business, and focus on core business expansions.
Wipro partners to dynamically scale business operations to accommodate growth, change management and complexity with Business Operations Support as a Service. The result is reduced cost and fewer resources required. Over 10,000 resources are providing state-of-art map services, content & technical support to micro mobility customers across the globe.
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Through omni-channel solutions for B2B and B2C customers, Wipro orchestrates voice, chat, emails, web, and social media to provide consistent customer experience. More than 25,000 resources are providing state-of-the-art customer care to transportation & logistics clients across the globe.
Our range of services includes:
Wipro’s finance and accounting (F&A), HR and contract management services minimize costs, improve compliance and increase business agility. Our advanced service model provides real-time access to operational performance data and insights for how to improve back-office F&A, HR and procurement functions. We stay up to date with legislation changes, so our customers stay compliant while focusing on other core functions.
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A business’s online reputation is important. Our data-driven social media strategies span platforms to strengthen relationships with new and existing customers. They also boost productivity to improve the bottom line.
Our dedicated trust and safety team, consisting of fraud experts and backed by deep industry knowledge, defends the digital security of your users, decreasing user churn and building trust in your brand.
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