Wipro’s Digital Insurance Operations and Platforms Practice helps clients bring agility and flexibility within their operating model, respond better to business challenges, and enhance customer experience.
Our solutions are based on combining our expertise in insurance business, digital technology and process excellence, which enables global insurers to re-imagine and redesign their business processes and capitalize on the many benefits through simplification, automation, intelligence, and experience.
We leverage our deep knowledge of the insurance industry and its unique customer journeys, which enables us to design digital road maps for our clients. We do not look at transformation levers in siloes but believe in exploring the “art of possible” for each process and integrate that in our solution approach. Our focus goes beyond improving productivity and efficiency in business processes to helping the organizations address larger goals such as:
We leverage our technology enablers within front, middle and back office to achieve the envisioned future state with end-to-end process transformation in our long-term engagement. This includes key partnerships with enterprise software providers, insurance platforms, automation vendors, cloud service providers, and Insuretech companies.
Our insurance service portfolio caters to all the major lines of business:
According to the J.D. Power 2021 U.S. Insurance Digital Experience study, insurance buyers went price-shopping during the pandemic—and their experiences with the digital channels were unsatisfactory. This opened up the scope for the “human” touch. At Wipro, we believe that customer experience can be enhanced by understanding the customer’s needs. Yet, it is quite different from an insurer’s perspective.
When a customer uploads an outdated version of forms or ones with missing signatures, the agents experience an interrupted workflow because they have to re-evaluate these forms for the accuracy of the seeded information.
Insurance companies nowadays focus on Agile Development and DevOps while embarking on their digital transformation journey.
If you have been responsible for automation projects in your organization in any capacity, you know that many projects fail.
Many refer to actuaries as original data scientists....
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