Client Background
Client: A large US-based multinational technology company
Industry: Computer hardware, software, and consumer electronics
Key Products & Services: Smartphones, web browser, watch etc.
Area of Operations: Worldwide
The Opportunity
The client company provides web mapping services for automobile and pedestrian navigation. It was in the process of building and launching the next generation of dynamic and interactive mapping services.
While the client had multiple software products and tools, it still faced challenges, like an underdeveloped mapping product with incorrect geocoding across geographies, and unmapped, incomplete and unchecked vector data, transit routes, and point of interest (POI)/area of interest (AOI) data. Moreover, there was a dearth of relevant resources with a quality score less than 78%.
The client, on an urgent basis, needed Geographic Information Systems (GIS) experts who could enhance their functional capabilities across Map Editing, Quality Assurance, and Review and Policy Management, to help them go live across specific geographies within 11 months.
Solution
Wipro assisted the client with analysis, POI and transit route curation leveraging our GIS platform, map editing tools and skilled workforce. Wipro, as a partner, brought in these advantages:
Services provided included:
For Map Editing: Research, data research and curation. This included Map geometry editing, Customer Report a Problem (RAP), Transit curation, AOI curation and Pedestrian curation. For Quality Assurance: Defining, measuring and improving quality, bringing QA and Meta QA together for validation
For Review and Policy Management: Policy and content review management including guidelines and rules management, conflict resolutions, RAP-related resolutions etc.
We helped:
Build quality dashboards to provide audit views
Set in place a reporting and business review plan
Implement a detailed plan for on-boarding, training, and performance management
Set up the first Nordic, European, Persian and Asian language GIS support hub in India
Business Impact
Wipro provided 25 GIS experts in the span of five days to help meet client’s timeline and quality needs. The client launched the rebuilt mapping services at the stipulated time with enhanced features and better navigation.
‘Wipro GIS Academy was able to provide 25 resources with an average GIS experience of 3.5 years within a record time of 5 days. Wipro’s customized operations blue book ensured that the quality SLAs were met and production SLA exceeded by 12% within 2 weeks of Go Live.’
Sachin Louis, Practice Manager and Solution Expert – Geographic Information Systems, Wipro