How a leading American multinational technology company optimized its map operations
Client background
Challenges
The company was witnessing a significant amount of manual processing and rework in its processes that affected its operational efficiency. Its existing processes had high dependency on human validation for map operations, making them error prone. The technology company was also facing issues with map data quality and accuracy, leading to escalations and customer dissatisfaction.
Solution
Wipro's geospatial services offering includes creation, support and maintenance to provide map data services to the client for their navigation apps and location analytics services etc. Our solution for the customer included:
Business impact
Using the Wipro solution, the client optimized its map operations.
The business impact resulting from the solution included:
Wipro helps a telecommunication company drive efficiency up through cost optimization
Wipro helps a telecommunications company increase efficiency by reducing errors hrough automation
Wipro helps a telecommunication service provider reduce backlog to a best in class 1%