Customer service and pointed tech support provided for a US-based electronics retailer
Client background
Client name: US-based electronics retailer
Industry type: Retail
Key Products & Services: Consumer Electronics and Appliances
Areas of Operation: US, Canada
Challenge
The client was looking for a partner who could proactively drive continuous improvement and ensure delivery excellence with optimized cost structures. The key challenges that needed to be addressed included:
Solution
Business impact
Wipro’s relentless pursuit of customer experience led innovation has delivered rich dividends to the client and the end user. The efforts have delivered answers to questions and helped scale uncharted avenues for client success!
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