The airline industry has always been one of the most volatile sectors.
Economic uncertainties, emerging technologies, fluctuations in the business, increased customer expectations, stricter regulations: These are common challenges for airline services. To manage them successfully, airlines need to control costs, maximize revenues, and improve cash flows, while simultaneously enhancing customer experience.
The best way to achieve all of these goals is to enlist the help of an experienced transformation partner, skilled in planning and building holistic digital solutions. With a focused strategy and the right technology, airlines can elevate their financial and service management programs efficiently.
Wipro works with the airline industry to balance great experience for travellers and profitability for businesses. We use emerging technologies to streamline processes and drive operational efficiencies throughout the organization and the customer journey, from end to end. Our wide range of solutions in airline services – from revenue and cargo accounting, audit and customer services, to finance and human resources – improve scalability, sustainability, and operability.
We offer fully- and partially-managed business process outsourcing, supported by our range of business processing levers, service delivery expertise, technology partnerships, and highly trained teams of airline-savvy revenue accountants. Our outsourcing solutions strengthen revenue assurance and integrity for airlines, as well as operational support functions to improve decision-making.
Through omnichannel solutions for B2B and B2C customers, Wipro orchestrates voice, chat, emails, web, and social media to provide consistent customer experiences. We offer more than 25,000 digital resources (from baggage claim and cargo status, to managing loyalty miles and flight itineraries) to provide state-of-art care for travel and hospitality clients across the globe.
Wipro’s finance and accounting (F&A), HR, and contract management services minimize costs, improve compliance, and increase business agility. Our advanced service model provides real-time access to operational performance data, and insights for how to improve back-office F&A, HR, and procurement functions. We stay up to date with legislation changes so our customers stay compliant.
A business’s online reputation is important. Our data-driven social media strategies span platforms to strengthen relationships with new and existing customers. They also boost productivity to improve the bottom line. Our dedicated Trust and Safety team, consisting of fraud experts and backed by deep industry knowledge, defends the digital security of your users, decreasing user churn and building trust in your brand.
