Our expectations of the future have evolved from the language interprdetation and etiquette services of “C3PO” in Star Wars, to the emotional companionship of “Samantha” in Her.

Today’s new age customers have ushered in the need for redefined technology enhancements, that are all about conversational interfaces and AI (artificial intelligence) assisted services. On the operational level, traditional metrics continue to be driven by productivity, and finally, at the emotional needs level, there is a requirement to address the emotional quotient of both the customer and the agent.

Dynamic market economics, shifting consumer patterns, and new-age digital native companies have driven the demand for data and insights.

The Covid-19 pandemic came as a wakeup call for organizations to accelerate digital transformation. Enterprises acknowledged the need to digitally enable rapid innovation in developing and launching new business models and products, optimizing business processes

Techonlogy applications used to perfromloan servicing functions for students were originally built on legacy platforms. For instance, mainframes used 4th Generation Languages (4GL) like Key and Netron, which generated the COBOL code.