Leveraging AI and automation to increase productivity of sales teams and improve the quality of interaction with customers and prospects

Wipro’s presales CRM is a cloud based application built on the powerful ServiceNow platform which helps the sales teams, customer service agents, recruiters, and the marketing teams to improve the organization’s interaction and relationship with customers and potential prospects. The application enables companies to drive their business growth by enabling digital transformation through the entire lifecycle right from finding a new customer/opportunity, converting the opportunity and signing the contract. The application lets organizations store contact information of customers and prospects, identify leads, track sales opportunities, manage marketing opportunities, and efficiently manage deal closures, thereby acting as a single source of customer information available across the organization. The application integrates with the customer service management module of ServiceNow, reducing the barriers to collaboration and seamlessly enabling seamless customer communication and reducing the customer issue resolution time.