Client background:

• Client: Leading European retailer
• Industry type: Retail
• Products or services: Apparel and home products
• Areas of operations: Central and Eastern Europe

Challenge

One of Europe’s largest retail chains wanted to transform its finance and merchandising processes to support its rapid growth. The retailer sought to develop a future-ready architecture and a scalable, agile system that would streamline its processes so staff could spend less time on manual tasks and more time creating a superior customer experience.

Solution

The solution would establish a future-proof system and drive growth, but only if the entire enterprise bought into it. Wipro’s Organizational Change Management practice designed and implemented a detailed OCM strategy to speed understanding and adoption of the streamlined system and processes.

Wipro implemented Oracle ERP/EPM Cloud and Oracle Retail Cloud to establish a robust, scalable platform as the backbone for process simplification. Guided by Wipro’s Zoom to Cloud methodology, the retailer rapidly rolled-out and localized the system across 16 countries, 1,000+ stores and 10,000+ employees, including integrated financial and ops planning and a “closed -loop merchandizing” solution for better analytics. Meanwhile, well-defined Oracle Cloud Architecture principles supported seamless integration between ERP and other subsystems and data handling, security and disaster recovery, and demand management.  

Business Impact

The retailer’s modernized system provided the agility and future-readiness the European leader had envisioned. The company’s capacity to onboard new stores had increased to 100 stores per week and reduced shipping times by 30%, as new data insights brought operational efficiencies and enabled more-informed decision making. Furthermore, increased automation reduced manual processes and reduced internal complexities, empowering employees to a focus on creating a better customer experience.