Delivering Salesforce-based innovations for the manufacturing industry

The Wipro Salesforce Practice’s cutting-edge cloud solutions are accelerating innovations within the automotive and the industrial and process manufacturing (IPM) industries. Our Salesforce expertise enables organizations to develop a competitive advantage by helping them know how to create products that matter with unprecedented visibility into systems, processes, and customer demands. Powered by the world’s leading CRM platform, Wipro‘s digital transformations ensure manufacturers can streamline employee operations, more effectively serve their customers, and open new business opportunities. 

Our manufacturing and automotive tech experts help manufacturers understand their markets and customers in completely new ways, collaborating with them as one team to design and deploy digital solutions that enhance customer and partner omnichannel experiences. Whether we’re ensuring an organization can accurately track its sales leads, strengthen its ability to collaborate with business partners, or reduce operational costs, Wipro can design the software backbone of a manufacturer’s service programs and provide a range of valuable benefits:

• Valuable customer insights: Knowing what customers want at every touchpoint, in real time, is the key to gaining an edge in the industry’s hypercompetitive market, allowing brands to go from an industry player to a market force. By combining Manufacturing Cloud, Service Cloud, Commerce Cloud, and Marketing Cloud with the power of Einstein Analytics, AI, and IoT, our Salesforce solutions give manufacturers the ability to harness customer data and gain actionable insights that drive business value.
• Continuous innovation: Our value chain expertise provides a foundation for ongoing improvements that drive efficient operations and superior customer service with each engagement. Wipro can guide businesses to adopt new human-centric processes so that office teams or field technicians have the tools they need to develop product innovations that will convert customers into loyal brand advocates.
• Enhanced supply-chain operations: Whether an organization is an automotive, industrial, or process manufacturer, each one relies on a tightly connected ecosystem of supply-chain partners. With Wipro’s leadership, manufacturers can adopt a modernized approach to managing supply chains that delivers optimized scheduling and forecasting capabilities.
• Greater resiliency and reliability: Adaptability has been crucial from the outset of the pandemic and digital platforms have been necessary for maintaining business continuity and ensuring equipment performs as expected. Through Salesforce’s AI-powered insights, MuleSoft integrations, and IoT, manufacturers can monitor equipment in real time and predict problems before they happen.
• A comprehensive transformation strategy: From defining a project’s strategy to post–go-live, our comprehensive services guide enterprises through every phase of a digital transformation. Our industry knowledge allows our team to help enterprises define their strategic direction and implement customized solutions that result in a more connected workforce and greater overall agility.

Our portfolio of Salesforce-based solutions has been built on a combined 75 years of global business experience and 15 years as a top partner of Salesforce. With deep understanding and expertise across every major industry; a host of time-to-market accelerators, and unique products such as PURVUE, Amplify DX, and Estimator, the Wipro Salesforce Practice helps automotive and IPM organizations unlock the true, measurable value of their Salesforce investments Connect with us .