Client Background
Client: An American healthcare products and insurance company
Headquarters: Minnesota, USA
Legal Status: For-profit managed company
Employees: +300,000
The Challenge
Slow, inaccurate claim validations were increasing customer attrition, inflating costs, and draining revenue streams.
The Solution
Wipro proposed a comprehensive CSM-based solution with flexible, modernized internal systems.
Business Impact
Wipro’s team of process consultants and ServiceNow™ experts delivered a fully automated claims-processing solution in a fast and efficient manner to help the customer quickly improve their processes and realize tangible benefits. Being an Elite partner of ServiceNow, Wipro leveraged its homegrown accelerators and best-practices templates to go live well ahead of the target date.
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