Client background

• Client: One of the world’s largest enterprise software providers 
  
• Industry: Information technology
  
• Products/Services: Enterprise software and applications
  
• Area of operations: Global
  
• Number of employees: 12,000
  

Challenges

To accommodate its continued growth through mergers and acquisitions, one of the world’s largest enterprise software providers needed an efficient way to manage the vast amount of data associated with its strategic initiatives. Its existing IT system aggregated 35 disparate systems, each with varied processes, business models, and legacy applications. The software leader sought a solution that would provide a single source of truth, streamline and integrate end-to-end business processes, and reduce operational costs. Such an integrated platform would also empower the company to improve sales planning, enable various planning and forecasting use cases, and gain a 360-degree view of its four business domains: customer, vendor, products, and finance.

Solution:

Wipro partnered with the company to create a six-layer data migration program to provide a consolidated view of enterprise data across all four domains. This initiative accounted for 200 million records spread across eight target systems and created a 360-degree view of customer data, enriched with vendor and product master data to help with cross- and up-sell opportunities. This allowed the sales team to target its most profitable customers and accelerate the sales planning process.

The system smoothed the migration process by using pre-built canonical models to map data from all source systems with target data model and a stringent program governance with multi-layer data reconciliation. Wipro also implemented a new BI solution with data-acquisition layers to enable near-real-time reporting for business users, thus improving data consistency and maintaining a single source of truth.

To manage data enrichment from third-party vendors, the system seamlessly integrated a multi-domain master data management (MDM) platform from Informatica. Batch and real-time integration of business applications like SFDC, NetSuite, Workday and Anaplan enabled the software leader to improve use cases like sales planning, IT project cost planning and human capital management. Meanwhile, a legal consolidation system (OneStream) was integrated into the overall architecture to help meet the company’s compliance requirements.  

Outcomes

This large-scale implementation consolidated 70 SaaS applications into 20, allowing the enterprise software leader to reduce operational expenditures by 50% to 60%. The state-of-the-art framework also transformed the company into a future-ready enterprise with the ability to easily onboard any new acquisition and integrate it seamlessly with the existing MDM system. With the informatica MDM, the software company realized a 45% reduction in the number of duplicate accounts and reduced its master data setup cycle time to less than 5 hours, thus accelerating the end-to-end the business process integration.

The company’s improved data visibility across its planning models empowered business users to forecast efficiently and more accurately, while its newly simplified planning process reduced the planning duration from two weeks to two days.