Wipro Positioned as a ''Star Performer" in Everest Group's Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2024

In this report, Everest Group analyzes the global Multi-Process Human Resources Outsourcing (MPHRO) provider landscape and its impact on the MPHRO market including provider capability assessment and Star Performer analysis. 

“Wipro has made consistent strides in the MPHRO market by making the right set of investments to improve on both the dimensions of PEAK Matrix®. WizHRd, its proprietary HR transformation framework, is a promising investment which brings together its digital capabilities to bring tangible and transformative changes for enterprise HR,” says Priyanka Mitra, Vice President, Everest Group. Its strong digital investments, coupled with the expansion of delivery centers in upcoming geographies, have helped it emerge as a Major Contender and a Star Performer on Everest Group’s Multi-process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® 2024.

Wipro’s leading features that have led to the recognition:

• Wipro is one of the few Leaders recognized in the report, acknowledged for its comprehensive MPHRO services that integrate IT and other BPO capabilities under its One-Wipro approach to meet clients’ broad business needs.
• Wipro’s modular digital platform, iTop, combines Wipro’s proprietary assets and partner resources to streamline operations for clients. Wipro’s WizHRd, developed from the iTop platform, provides a transformative HR framework that leverages technical and functional solutions to drive efficiency and reduce manual efforts.
• In addition, Wipro has heavily invested in its ai360 AI ecosystem, developing a wide array of both horizontal and vertical AI solutions. Specifically for HR, Wipro has created an HR helpdesk solution that can be customized to the company’s knowledge repository, allowing employees to independently resolve inquiries, thereby easing administrative workloads on HR teams.
• Wipro’s capabilities also extend into the Metaverse, where the company offers immersive onboarding experiences for new hires through virtual reality. This innovation enables employees to familiarize themselves with their workplace environment in a dynamic and engaging way.
• The company has expanded its global reach, establishing delivery centers in key markets such as Saudi Arabia and Dubai to better serve Middle Eastern clients. Additionally, Wipro Ventures has made strategic investments in AI-driven solutions like LILT, for enterprise translation, and Ema, an AI-based conversational assistant that can perform tasks. These investments underscore Wipro’s commitment to providing next-generation HR solutions.
• Clients who participated in the report commend Wipro’s strong emphasis on customer satisfaction, citing the firm’s outstanding relationship management and its adaptable approach to meeting client requirements.