Application management as a practice area has evolved over the years with changing technologies and enterprise priorities. As with other segments within application services, the focus of application management has been improving productivity and reducing costs while ensuring applications are up and running. Next-generation application management is the evolution of the traditional AMS. More mature models of service delivery, newer financial constructs, and evolved governance models apart from using more advanced technologies are some of the differentiating factors of next-generation AMS vis-à-vis traditional AMS. Enterprises are increasingly demanding next-generation AMS from their service providers to cut the run spend and divert it toward modernization and creation of new assets.

Everest Group examined the dynamics of the global application management service provider landscape and assessed the capabilities of 24 service providers on the next-generation application management services PEAK Matrix®.

In the post-pandemic business scenario, next-generation AMS is enabling enterprises to stay competitive by ensuring a lean, agile, and cost-effective way to run applications,” said Yugal Joshi, Vice President, Everest Group. “Wipro’s  investments in building IP leveraging its HOLMES platform, the value proposition for Agile and non-shore delivery, and adoption of innovative commercial constructs to create business value for clients have contributed to its positioning as a Leader in Everest Group’s Next-generation Application Management Services PEAK Matrix® Assessment 2021.”

Wipro was positioned as a leader due to its strength in the following dimensions:

• Wipro adopts innovative commercial constructs for next-generation AMS, such as app-based and t-shirt-based pricing; it also engages in gainsharing and risk-reward models
• Wipro’s value proposition for Agile and non-shore service delivery for next-generation AMS is gaining traction
• Wipro has built SRE teams to drive business service alignment, drive automation, and bring down the cost of failure for its next-generation AMS client
• Wipro’s HOLMES platform, which consists of a pre-built library of assets to enable hyper-automation, creates business value for clients around efficiency and time-to-market