Wipro is a Leader for the 2nd time in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2024 –
North America

Everest Group assessed the profiles of 28 leading digital workplace providers on market impact and vision and capabilities of service providers. Wipro emerged again as a Leader in the PEAK® Matrix Assessment.

"Despite the North American workplace market feeling the strain of challenging macroeconomic conditions, signs of recovery are emerging as enterprises gear up for the next investment cycle. Key focus areas include industry-specific solutions, generative AI innovations, and a product-centric workplace approach. To stand out, providers must develop strategic partnerships and deliver differentiated solutions to meet evolving enterprise needs," says Udit Singh, Vice President, Everest Group.

Everest Group calls out the following points as reasons why Wipro emerges as a leader:

1. Client management capabilities including proactive service and approach and flexibility in adapting to customer requests as highlighted by our clients
2. Ability to reduce service requests by 60% without agent intervention with Wipro AI Service Desk
3. Dedicated focus and investment in the Generative AI space through the Live Workspace™ GenAI Foundry and solutions like SmartOps Copilot and Legal Research Assistant
4. Robust virtualization capabilities with our VirtuaDesk offering
5. Strong focus on developing workplace AI solutions supported by our dedicated AI engineering function within workplace engineering