In a recent Gartner report, Emerging Tech: Services Innovation Using AI Technologies, we feel Gartner investigates how leading AI service providers differentiate and substantiate their services to create quantifiable business value in a crowded market.
Key findings:
- GenAI Reality Gap: Customers have lofty expectations surrounding the capabilities of Generative AI, but documented cases of GenAI-realized business value are rare.
- AI Resource Constraints: Product leaders are limited in their scope of actionable business approaches due to AI resource constraints.
Recommendations:
- Quantifiable, Customized, and Programmatic: AI offerings should be conducive to quantifiable results, customized to maximize solutions for specific business problems, and approached programmatically to foster scalable growth
In the report, Wipro is acknowledged as a leader in product and service innovation, driven by its innovative business models and technology applications. Wipro’s holistic methodology transforms organizations from their current enterprise state to an adaptive intelligent enterprise by envisioning their desired state and infusing it with intelligence across a list of identified use cases. The ability to identify and seize key opportunities for AI infusion is conducive to potent business differentiation, which is increasingly important in a competitive market.
Wipro’s Digital Operations and Platforms (DOP) is a value orchestrator that brings together domain, technology, and operational expertise to drive the future of enterprise. Notably, Wipro leverages domain-specific small language models (SLMs) for GenAI solutions in areas like healthcare, providing specialized solutions to clients.
