Wipro’s reporting and visualization solution enabled improved reporting efficiency and productivity for a leading healthcare provider

Client Background

The client is global healthcare company headquartered in the UK with offices in over 100 countries and major research centers in the UK, USA, Spain, Belgium and China. They have a portfolio of products for major disease areas such as asthma, cancer, infections, mental-health, diabetes and digestive conditions.

Industry Landscape

As the healthcare service provider industry moves from its traditional sales and marketing approach to customer-centric service models, companies are seeking to better cater to physicians’ need for product, information, disease state etc. A recent IMS study indicates that physicians want fewer, but stronger relationships with company representatives who can provide more valuable information, deliver more relevant services, and better respond to specific needs of the practice. Hence, innovative companies need to adopt a value-based approach to engage physicians, using new personnel structures, communications, training, and performance metrics.

The Opportunity

The client’s existing processes for internal requests on critical data for performance monitoring/analysis were manual and cumbersome. Their processes also outlined the creation of detailed presentation decks for each of the 19 Business Units/Therapeutic Areas, most of which required a manual update of graphs and charts. The resulting long lead times and high risk of error and rework compelled the client to adopt a BI reporting and visualization platform to simplify data and mine insights from business decisions.

Solution

Wipro employed a Scrum Based Agile Development approach which is an iterative and incremental agile software development method for managing software projects and product or application development. With QlikView’s Business Intelligence tool, Wipro enabled an accelerated solution delivery and rapid turn-around. Key highlights of the engagement include:

Business Impact

Faster decision making through easy and fast access to business critical information

Enhanced reporting efficiency 60% reduction in slides per business unit, with automatic updates for all

Improved Productivity An estimated 6 weeks saved, which is available for other important initiatives

Self-Service BI Stakeholders can directly access data or reports themselves