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Application Performance Management & Support services at Wipro provides support and application monitoring services from an end user perspective. Our expert teams focus on increasing the availability of business critical applications. We undertake application administration, monitoring, application service desk, reporting and performance management for enterprise and custom applications. We offer:
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Support for end users using enterprise and custom applications |
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Managing End User experience and LOB Service Level Agreements or expectations |
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Mapping the applications to the underlying infrastructure Monitoring, measuring and managing availability and performance of enterprise applications and the underlying infrastructure |
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Proactively identifying complex application production problems and coordinating with L3/L4 teams for restoring the normal service operation as quickly as possible |
Application Performance Management
Wipro provides end to end solution to the customers in the space of performance management. Our Application Performance Management service offers application monitoring, performance, diagnostics, root cause, memory leaks and application availability. We work with industry leaders in this space to provide reliable and cost effective solution
Application Performance Management Implementation and Consulting Services
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Application Performance Management solution Consulting & Design Services |
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Application Performance Management Implementation & Integration Services |
Application Monitoring Services
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Wipro Managed Services – Performance Management tool will be hosted in Wipro Global Command Center. Customer to pay only for the services used. |
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ODC model – The team will operate out of Wipro ODC and will deliver the Performance management Services. |
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System Administration of Performance Management tools. |
Application Support
Our Application Support service offers 24x7 application support desk, incident management and problem management. We provide first contact resolution, handle knowledge base driven procedural errors, updating knowledge base, minor workarounds, user administration and problem assessment.
Application Support Services
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Wipro Application Support Service desk will handle all first level incidents and service requests. The service desk will cater to enterprise applications / custom applications. It will be delivered using onsite / offshore model. |
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Second level team to provide system administration of custom applications that doesn’t require code changes. |
The services we offer to our clients in this
regard are:
| Services |
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| Audit
Services: |
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Reviewing
the business needs |
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Study
on current architecture, network,
server environment, management
tools and related elements |
| Architecting
services: |
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Study
the business needs |
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Studying
the current IT standards |
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Study
the application interfaces |
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Arrive
at the IT architecture |
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| Deliverables |
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Gap
analysis and recommendations |
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Blue
print on IT infrastructure |
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Detailed
bill of material |
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View
our complete IT infrastructure solution portfolio |
