The client has their business in the North Americas and operates through two channels, viz: the dealer and the fleet companies. They had a mix and match of different applications and technologies to cover their sales processes. The challenges arising out of such a potpourri of applications and technologies were on the following lines:

	Varied business processes in different regions within USA presented varied customer experience
	Data retrieval process limitations presented lag in the data availability to the sales representatives resulting in inaccurate presentation of data to the customers. Real time decision making was not possible
	Monitoring the actual sales versus the forecast was difficult and time consuming
	Different databases for the dealer and fleet sales presented challenges in consolidation and maintenance

Our solution was based on Siebel e-Automotive 7.0.4 industry solution and encompassed the implementation of sales functionality, account management, opportunity and contact management. It comprised the business rule automation provided by Siebel workflow manager, integration with applications supporting order receipts, production planning, and delivery information.