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Telecom Managed Services
With the onset of globalization, global companies are looking at innovative, cost-effective and integral way of running their business. Wipro works closely with telecom service providers to reduce their operating costs, establishing significant improvements in efficiency and ensures profitable growth through delivery of exceptional customer service. Wipro's strength in telecom managed services lies in its strong proven models in strategic transformation and transition. Wipro currently services over 50 telecom equipment vendors and service providers; some of these engagements and partnerships have extended over a decade.
Over the years, Wipro has gathered rich experience and knowledge in this domain and tackles clients' concerns of technology complexity, process maturity and integration, as well as transition issues through proven methodologies and quality of service. Wipro addresses client issues across the gamut of technologies. Wipro has experience in various telecom network / technologies with a variety of telecom equipment vendors; this experience has been amassed by working in a host of domains, including product engineering, testing, system integration and network management.
Client Benefits
- Transforming services and aligning to business strategy
- Option of “Lift-Shift-Fix” or “Fix-Lift-Shift” approach to meet varied service requirements
- Offshore strategy and service consolidation to achieve immediate cost savings
- Leverage IT and systems integration to achieve operational excellences and cost reduction
- Customizable to accommodate various customer scenarios, including hostile takeovers
- Supported by established transition program management framework to mitigate various transition risks
- Focus on service quality improvement through Six Sigma, ITIL, LEAN to achieve business KPI
- Proven transition framework that are well-defined with quality gates and defined deliverables
Telecom Managed Services
Network Planning and Design Services
- Transmission networks
- Data networks – IP / VPN / FR / ATM / MPLS networks
- Convergence and contact center networks
- DCN networks
- Test lab engineering
- Network management systems
- Service assurance platforms
Network Management Services
- Service provisioning
- Customer service assurance
- Network monitoring and management (access + core)
- Hosting and data center management
- DCN network management
Integration and Project Management Services
- Core telecom network rollout
- Access / core network integration and testing
- New service design and rollout
Enterprise IT Management Services
- Enterprise IT infrastructure management
- Desktops / servers
- Hosting
- NMS / EMS
- Enterprise applications
- Service desk applications
- Inventory management
- Networks
- Enterprise IT application support
Contact Center Services
- Multimedia contact center design and implementation
- IVR and IWR self service strategies
- CTI – CRM integration and CTI applications
- Customer interaction management solutions
- Quality and customer environment management solutions
- Call center management application and tools
- Audit and re-engineering
Wipro's Offerings in the Telecom Planning and Integration Service
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For any queries on Wipro Technology Infrastructure services and offerings, contact us at tis.presales@wipro.com
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