Technical Support
Wipro has been a trusted support partner to leading technology product companies in diverse fields like computing platforms, peripherals, storage, datacom, telecom and networking, semiconductor and consumer electronics industries. Our engineers in TAC (Technical Assistance Centre) provide resolutions to complex technical problems and carry out lab based triage / simulation of customer problems and provide hot fixes and workarounds.
Key Features of Technical Support
- Answer questions
- Provide advice on system usage
- Assist with system configuration
- Use broad product knowledge
- Isolate problem
- Troubleshoot with customer
- Communicate with customer till call closure
- Manage escalation
- Update database
- New recipe creation
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