Escalation Support Wipro's Escalation Support for Product Support Services offers easy management of escalations, including tracking escalation status and ownership, managing access to code base and labs, and managing support and engineering escalation response time.

• Product engineering skills and knowledge
• Accuracy of solution
• Hot patches and workarounds
• Problem simulation and triage
• Address network critical issues
• Resolve call using interoperability and multi-vendor issues
• Engage engineering teams if necessary
• Suggest fixes