Storage
Wipro delivers world class storage solutions through their in depth experience in storage technologies, that cover the entire lifecycle of the storage services. The services encompass processes technologies and people to provide high value, business impact. Wipro has invested in the technology engineers and consultants to make storage services a reality.
Key Highlights
- Breadth of coverage on Storage platform (SAN & NAS) – EMC, IBM, HP, Sun, Hitachi, NetApp, Brocade, Cisco
- Depth of coverage on Storage platform – Design, Deployment including integration, Administration and transformation or value added services
- Well defined service definitions and service levels to meet every customer’s requirement
- Strong and certified resource pool on Storage platform
- Virtual Resolution Group (RG) to handle field escalation and quick call resolution
- Global (onsite / offshore) service delivery to reduce operation cost
- Structured onsite / offshore responsibility and task definitions
- Element based pricing model
- ITIL-based service framework
- BS15000 certified Global Command Center
- Strong relation with EMC, IBM, Sun, HP, Cisco, Brocade, Hitachi, NetApp, Symantec
Storage Services Offerings
- Systems operation or support
- Capacity planning
- Storage Administration
- Remote monitoring
- Configuration management
- System repair management
- Generation of management reports
- Storage consolidation
- Information lifecycle management
Storage management services transfer all or part of the day-to-day management responsibility for a customer's storage environment, including storage area networks (SANs), network-attached storage (NAS) and tape libraries, and in some cases the transfer of ownership of the technology or personnel assets to Wipro. With its global delivery model, Wipro has been successfully managing storage for its customers from GCC, onsite, near site and offshore locations. Approximately 60-65% of Storage services are delivered from offshore delivery centers including GCC. This gives cost benefit to customers without compromising service levels. The benefits of GCC include:
Benefits of Storage Services
- Best fit delivery model
- Proven transition
- Cost reduction
- Strong talented pool of resources
- Fast ramp up
- Cross skilled resources
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