Planning

• Study of the current mail system requirements
• Server sizing
• Understand the concerns / challenges faced in the current mail system
• Understand the organization needs / requirements
• Understand the user base (remote users vs. local users, dial-up, LAN, ISDN, etc.)
• Understand the current infrastructure (hardware / network connectivity)

Design

• Messaging solution based upon client's specific needs
• Migration approach from current system (Exchange5.5 / Exchange2000)
• Organization and site level details
• Internet mail flow and other connectors
• Design the new infrastructure required to support the new mailing system (clustering)
• Global consolidation of email servers for reducing TCO
• Wireless email solutions (Blackberry Enterprise / Windows Mobile / Good Link)
• Mail access through web / fax support requirements
• Anti-virus / spam solutions for enterprise corporate
• Integration with different email systems
• Enterprise public folder management
• Collaborative services - LCS
• Monitoring (MOM and NETIQ)
• Design backup / restore
• Strategy
• Disaster recovery 

Implementation and Support

• Migration of Exchange 5.5 to Exchange 2003
• Migration of Unix mail / Lotus Notes to Exchange 2000
• End-to-end support (monitoring and administration) of exchange and AD environment
• Provides world-class datacenter hosting facility
• Blackberry Enterprise Server (BES) monitoring and administration
• Manage backup and restore operations for exchange and AD
• Monitoring and administration of SPAM solution (Iron Port, Front Bridge, Brightmail, McAfee Appliances)
• Monitoring and administration of LCS
• Day-to-day administrative activities related to email create, delete, modify, etc.
• Support of email archiving / journaling environment (KVS)
• Generating reports required by management
• Implementation of right fax services
• Clean up activities on the GAL directory / address book using custom scripts
• Monitoring the messaging queues / mail traffic
• Monitoring the server health and other parameters

Infrastructure Management

• Proactive monitoring and administration
• Ongoing support and training
• Email traffic optimization and control
• Site replication and mail optimization
• Server and domain consolidations
• Diagnostic (proactive and reactive)
• Performance and trend reports
• Vendor management
• Incident management
• Problem management
• Change management
• Configuration management