Application Support
Making certain clients critical business applications run uninterrupted, Wipro’s Application Support Services provides end-to-end support for all business critical applications. These services range from application administration, application service desk, and reporting for enterprise and custom applications.

Application Support Services also extends 24x7 support for application support desk, incident management and problem management; the latter includes knowledge base driven procedural errors, updating knowledge base, minor workarounds, user administration and problem assessment.

Application Support Services

• Support for end users using enterprise and custom applications
• Managing end user experience and line of business Service Level Agreements (SLAs) or expectations
• Mapping the applications to the underlying infrastructure
• Proactively identifying complex application production problems and resolving them in quick time