ITIL The IT Infrastructure Library (ITIL) is a library of IT management best practices derived from real world experience. The IT Service Support and Service Delivery books describe key processes for managing IT services. The books provide an integrated and cohesive set of best practices plus the standardized language to communicate them. ITIL best practices are guides referencing the most successfully proven processes and workflows. ITIL leaves room for interpretation allowing each organization to implement the service support and delivery procedures to match their unique business requirements.

Accelerate ITIL with Remedy
Remedy software solutions can accelerate your ITIL initiatives and create a seamless solution. The Remedy ITSM suite was one of the first ITIL certified applications on the market. This integrated solution is easy to use, provides a customizable implementation and is scalable for your future.

Benefits of ITIL

• Alignment of IT with the business
• Support Business Continuity Management
• Reduce costs and increase efficiencies
• Better application of Remedy Technology per ITIL standards
• Increase visibility and environmental controls
• Compliance with SOX or other regulation
• Improve quality of service to business requirements

Define ITIL for Your Business
Wipro BSM offers a customizable ITIL solution to help you adopt the ITIL framework into your Remedy environment. This solution includes the following elements that can be selected individually or
together for a complete ITIL implementation.

ITIL Gap Analysis

• Understand and define IT management goals
• Assess all current processes (manual/automated) maturity,
• effectiveness and performance
• Overlay ITIL and other standards and/or methods
• Continuous Improvement Program, including goals and
• targets for ongoing process improvement Roadmap for
• Remedy technology and ITIL process alignment

IT Business Process Refinement and Design

• Refinements & re-engineering of existing business processes
• Design of new IT management business processes
• Building processes into software for automation

Educational Workshop

• Introduction to ITIL concepts
• Education on new IT processes and impact on business
• How new processes work in Remedy workflow
• Process Workshop : Applying ITIL to create workflows
• Technology Workshop: Supporting ITIL with technology
• Recommend training and/or certification for staff

ITIL Roadmap Development Workshop

• Combination of the previous three offerings
• Education of ITIL disciplines
• ITIL Assessment and grading
• Gap Analysis
• ITIL Maturity Roadmap

Your ITIL Achievement Partner
Wipro BSM's team of service management experts and ITIL certified consultants provide the balance between ITIL and your business. Wipro BSM does not force fit ITIL into your company, instead we overlay
your business requirements with the ITIL guidelines to identify, define and implement optimal business processes for success.Good business processes are repeatable and show measurable value to the business over time. Wipro BSM evaluates the Global, Industry and Business specific drivers so the resulting processes best support the dynamics of the business while addressing future business goals.

Wipro BSM Delivers ITIL

• ITIL Certified Consultants and Solution Architects
• Service Management Center of Expertise
• Remedy focused ITIL workshops
• Understand the balance between business and ITIL process
• Real world ITIL experience with customers