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Business Process Outsourcing |
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Delivering strategic
BPO services and solutions that match the high stakes |
Business Process Outsourcing optimizes business performance to attain value creation. There has been a tremendous upsurge in the outsourcing industry in many developing countries, like India which aid in reducing costs and increasing service quality.
Wipro Business Process Outsourcing (BPO) is a leading provider of BPO services focusing on the complex, voice and non-voice based segment of customer-care services. The integrated solution approach provides enhanced value to the customers through process standardization, process simplification and process optimization. Customer services are provided from outsourcing companies in North America, Central and Eastern Europe, India, China and Latin America.
Enterprise BPO
The technology dependency across industry domains has increased with each passing year. At Wipro BPO we have leveraged our range of enterprise services to enable diverse domains meet existing technology and functional requirements. Our best-in-class solutions provide you with a platform to take your enterprise to the next level of operational excellence.
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Domestic BPO
With nearly 500 players, India’s domestic business process outsourcing (BPO) market is set to touch
USD
6.82 billion (around Rs 31,700 crore) by 2013. The domestic
BPO
market is evolving into third-party ‘transformational outsourcing’ relationships from the existing captive dominated market structure. This implies that rather than merely running isolated processes for customers, BPOs would engage more deeply to identify and transform core business processes to add greater market value in the ‘creation and delivery of end products and services’.
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